Updated at 2020-11-04

Any issues or concerns?

Please reach out to us by phone (contact numbers at bottom of the page), or via our contact page.

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Smart Spacer, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Smart Spacer Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Smart Spacer and use the services.
  • Service: refers to the service provided by Smart Spacer as described in the relative terms (if available) and on this platform.
  • Website: site, which can be accessed via this URL: https://thesmartspacer.com
  • You: a person or entity that is registered with Smart Spacer to use the Services.

Return & Refund Policy

Thanks for shopping at Smart Spacer. As with any shopping experience, there are terms and conditions that apply to transactions at Smart Spacer. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Smart Spacer, you agree to the terms set forth below along with Policy.

Return Policy

If there’s something wrong with the you bought, or if you are not happy with it, please reach out to us via phone or via our contact page — please give us the opportunity to help.  If you receive a new item that is defective or malfunctioning at the time of receipt, we will replace or refund the item at Smart Spacer’s sole discretion. Under these situations, we will pay for shipping replacements and/or shipping the parts to be returned.  That said, for problems related to the shipping carrier, you should refuse the package or make a claim directly to the insurance carrier.

Due to the nature of the products, we are not able to accept returns for other reasons, unless we’ve approved it in writing. In those cases, shipping will be at Customer’s expense.


We at  ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

But as with any company or service, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order in our sole discretion. You will be contacted about it as soon as possible so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

While items are packed so that they won’t get damaged during transit. Please note that Smart Spacer is not liable for damages that are caused to the items during transit or transportation. If you see a damaged package, refuse the package.  And if you have accepted the package, damages would be handled through the shipping carrier used. Please reach out to us for additional guidance and help for your specific situation via phone or our contact page.

Due to the nature of our products, our standard return and refund policies are:

  • We DO NOT allow returns on products sold, whether online or in retail outlets.
  • Refunds are NOT given for any purchases made, whether online or in retail store.
  • We DO NOT allow exchanges of our products.
  • Unless specifically labeled otherwise, we DO NOT engage in refurbished, used or other non-new versions of products.
  • Any exceptions to these policies must be in writing from us, and consideration of approval is in our sole discretion.

For International Orders:

  • If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders can be as little as 1 day to process before dispatch.
  • Orders already in shipping cannot be returned, canceled or refunded.
  • If you face any issues, please contact our Support Team immediately via our contact page.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: via our contact page.
  • Via Phone Number: 805-494-9797